We want you to be completely satisfied with your purchase from Moogle's Creations. If for any reason you are not satisfied, you have the right to withdraw from your purchase within 14 days. Please carefully read the following terms and conditions regarding our right to withdrawal policy.
You have the right to withdraw from your purchase without giving any reason within 14 calendar days from the date of receiving the product or service. To exercise your right to withdrawal, you must notify us in writing or by using the contact details provided below.
The right to withdrawal applies to all products and services purchased through our website. 2.2 The product or service must be in its original condition and packaging, unused, and free from any damage, in order to be eligible for withdrawal. 2.3 Any digital products or services that have been downloaded or accessed cannot be withdrawn.
To exercise your right to withdrawal, you must provide us with a clear statement expressing your decision to withdraw from the purchase. You must submit a written notification via email or postal mail. 3.2 Upon receipt of your withdrawal request, we will confirm the withdrawal and provide you with instructions on how to return the product or cancel the service. 3.3 You are responsible for the return shipping costs unless the product was damaged or defective upon arrival.
Once we have received the returned product or confirmation of cancellation, we will initiate the refund process. 4.2 Refunds will be issued using the original payment method and will include the purchase price of the product or service, excluding any shipping fees or applicable taxes. 4.3 We reserve the right to withhold a refund if the product or service does not meet the conditions outlined in section 2.
If you have any questions or concerns about our right to withdrawal policy, please contact us using the Contact Form.
Last updated: 1st July 2023
Thank you for choosing Moogle's Creations! We are dedicated to providing you with the best possible shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of your orders.
All orders are processed within 10 business days (excluding weekends and bank holidays) after receiving full payment. Please allow additional time during peak seasons or promotional periods.
We offer various shipping methods to cater to your needs. The available shipping options will be displayed during the checkout process.
Moogle's Creations partners with reputable carriers to ensure timely and secure delivery. The carrier for each order will be selected based on factors such as destination, package size, and shipping method.
Delivery times are approximate and may vary depending on the destination and shipping carrier's efficiency. Please note that unforeseen circumstances such as weather conditions or customs delays may impact delivery times.
Shipping rates are calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed at checkout before you finalise your purchase.
We may offer free shipping promotions from time to time. These promotions will be clearly indicated on our website.
If you have paid for Expedited Shipping, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment on our website or through the carrier's website.
We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
We recommend checking with your local customs office for information on potential charges before placing an international order.
Some items may be restricted for international shipping due to local laws or regulations. Please check the product page for any shipping restrictions.
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.
In the rare event that your package is lost or damaged during transit, please contact our customer support team.
Orders that are lost in the post will be resent by us once we have verified the correct delivery details. UK orders are classed as lost 10 working days after dispatch. International orders are classed as lost 32 working days after dispatch. If a parcel is returned to us because you supplied us with an incorrect address, we will request that you pay an additional shipping payment so we can resend the order to you.
If a parcel is delayed or lost because you supplied us with an incorrect address, this is not covered under our replacement guarantee and we cannot resend your order free of charge. You will be required to place a new order or wait for the parcel to hopefully be returned to us which can take a few months.
Once an order has been placed, we are unable to modify or cancel it. Please review your order carefully before submitting it.
For information on returns and exchanges, please refer to our Return Policy.
This Shipping Policy is subject to change without prior notice, so we encourage you to review it periodically. By placing an order with Moogle's Creations, you agree to be bound by the terms and conditions outlined in this policy.
Thank you for choosing to shop at Moogle&s Creations. We strive to provide high-quality products and excellent customer service. To ensure transparency and clarity in our business practices, we have established the following No Return Policy:
Once a product is purchased from Moogle&s Creations, it is considered accepted and cannot be returned or exchanged unless explicitly stated otherwise in this policy.
The following items are non-returnable unless they are received in a damaged or defective condition:
If you receive a damaged or defective item from us, please contact our customer support within 14 days of receiving the product. We will work with you to resolve the issue promptly, which may include replacement, repair, or refund at our discretion.
Refunds will be processed only in cases where we determine that a refund is appropriate, such as for damaged or defective items as mentioned above. Refunds will be issued in the original form of payment used during the purchase.
We do not offer direct product exchanges.
Customers are responsible for covering the shipping costs associated with returning items, except in cases where the return is due to our error (e.g., sending the wrong item). We recommend using a trackable shipping method to ensure the safe return of the product.
Returned items must be in their original condition, unused, and with any original packaging or tags intact. We reserve the right to refuse returns that do not meet these conditions or if the return policy is violated.
Certain items may be marked as "Final Sale" or "Non-Returnable" at the time of purchase. Such items are not eligible for return or refund under any circumstances.
In exceptional cases, where state or federal laws mandate a return or refund, this No Return Policy will not supersede those requirements.
We reserve the right to modify or amend this No Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
Please read and understand this No Return Policy before making a purchase. By shopping with us, you acknowledge and agree to abide by the terms and conditions outlined herein.
If you have any questions or concerns regarding this policy, please contact our customer support team for further assistance.
In addition to essential, operational cookies, we may ask for concent to use cookies to track interactions with our website. If accepted, we will use Google Analytics to monitor which pages of the website are used, in order to better advertise the site and gain information into usage.
Moogle’s Creations
If you have any questions or concerns about our right to withdrawal policy, please contact us using the Contact Form.